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Shipping and Return Policies

Packing Process

Our plants are shipped in custom boxes to ensure a healthy delivered plant. Our plants are procured from small tropical plant growers where quality is above all the biggest priority. 

Shipping and Fulfillment Time

  • We use USPS and Fedex for all shipping.
    • USPS: 2-4 Days
    • Fedex Ground: 3-6 Days
      • Used for larger orders over 6 lbs

Packaging

  • Each plant is securely placed in a cardboard sleeve

Return Policy

We ensure all plants will arrive in healthy condition if ordered properly. Please note the following:

• All address changes for processed orders must be submitted within 24 hours.
• Courier delays and lost in transit issues are not covered within our guarantee policy. 
• For plants that were damaged in shipment that don't fall within the criteria in the points above qualify for either a refund or replacement. 

Refund or Replacement

For orders that arrive in unhealthy condition because of shipping errors within our team, we will happily issue a refund or arrange one replacement order.


• To qualify please send an email of the order to info@rootedhealingplants.com with a picture of the damaged item and shipping information.

• Only one replacement order will be issued. For refunds, please allow 5-7 business days to process.